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Book Appointments
Speak to a Pharmacist
Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.
Pharmacy & Self-Care
Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.
Self Care Advice
You can often sort your own health issues without needing to see us
The NHS website and Patient.co.uk are two excellent websites you can use free of charge.
They have powerful search functions so you can find what you need quickly.
Urgent Appointment
Have a symptom that you haven’t spoken to anyone else about before and need an appointment? Here's how it works:
Call the Practice first thing in the morning.
A Receptionist will answer the phone and ask you some quick questions:
- What kind of symptoms do you have?
- How long have you felt this way?
- Do you want the doctor to look at you in person or just talk on the phone?
- The Duty Doctor will review who needs to have a face to face appointment and within what timeframe.
A Clinician will call you back that same day if a telephone call is needed.
If you call after we have reached the safe levels of working, we can only deal with ongoing and complex issues.
If it does not meet the criteria above you will be asked to seek help from a local service or call us back the next working day.
Occasionally if the Clinicians over run then your call may get moved to the next working day. You will be informed of this change.
How to book a routine appointment for an ongoing problem
Spoken to a GP about specific symptoms already? Need to speak to them again about the same episode of care? Here's how it works:
- Call the Practice any time within our opening and closing hours.
- A Receptionist will answer the phone and ask you:
- Who it was you spoken to before
- what ongoing symptoms you have
If your episode of care is still ongoing a Receptionist can book you in for a routine appointment with that same GP.
Note that this may be in a few weeks’ time, as is deemed non urgent.
If you are unable to wait for this appointment, you may be asked to call back on a day they are the Duty Doctor, or you may have to speak to different Clinician.
Home Visits
Should you feel you require a home visit please contact the surgery.
Our Reception Team will inform the clinical team and you will receive an initial call back to assess the urgency of your need.
Life Threatening - Go to A&E
If you or someone you know has a life-threatening condition, such as loss of consciousness, a sudden confused state, chest pain, breathing difficulties etc, you should call 999
In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening
If you have any questions or concerns, please do not hesitate to speak to a member of our reception team
Safe Surgeries
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