Worthing Medical Group

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Book and cancel appointments, order and track repeat

prescriptions and update your details - all online!

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Appointments

We aim to offer appointments as efficiently as possible

and for you to see the right person to resolve your

problem first time.

We would like you to see your usual doctor whenever

possible. Reception will always ask who your usual

doctor is and can help you if you are not sure. By

seeing the same doctor consistently it will improve your

healthcare.

We have to to balance offering convenient, pre-booked

appointments with your usual doctor with being able to

offer urgent appointments for problems and conditions

that cannot wait, which will usually will be with

whoever is available and able to see you. We have

developed Rapid Access Clinics to help with this. We

also offer telephone appointments as an alternative to

face-to-face appointments. (More information).

When the surgery is closed and if you feel that your

problem cannot wait then other services are available.

Home Visits

Home visits will be made, if required, to housebound

patients and those who are terminally ill. The vast

majority of patients, including children, will be expected

to attend the surgery unless they are too ill to leave

the house. A lack of convenient transport is not a

reason to request a home visit.

If a home visit is needed please contact us and one of

the healthcare team will telephone you back initially to

assess the urgency of your need. Please try to make

requests before 11am.

Tel: 01903 234844 Prescription Requests: 01903 282803

Fax: 01903 231734

23 Shelley Road, Worthing, West Sussex BN11 4BS (map)

worthingmedicalgroup@nhs.net

Feedback

We value your feedback about what we are doing well and what

we could do better. Please tell any member of the team, send us

an email or review us on NHS Choices - we listen carefully and

reflect on all comments.

Booking an appointment

In person

You can arrange appointments in

person when reception is open.

Telephone

Our telephone lines (01903 234844)

are open 08:00-18:30 Mon-Fri.

Our telephone system has a menu

system to route your call to the

right person. You can make your

choices at any time. We also have

pre-recorded advice for common

conditions.

Internet

Our internet booking system is open

24 hours. Not all appointment types

are available due to software

limitations but we are gradually

expanding what is offered.

"Help, it's urgent!"

When you should contact

someone else...

Worthing Medical Group (and GPs in

general) do not provide an

emergency service. If your problem

cannot wait at least 2 hours, then

you should be seeking help from

another, more appropriate service

such as Accident and Emergency or

if necessary by calling an

ambulance, by dialling 999.

Examples when you should call an

ambulance:

- Sudden onset chest pain

- Symptoms of a stroke or TIA

- Loss of consciousness

- Severe abdominal pain

- Severe bleeding

When we are closed...

There are other, out-of-hours

services available.

We know that most of our patients' problems fit into one of two categories:

- Ongoing & complex problems that are best managed by seeing the your usual doctor

regularly who gets to know your specific needs.

- Straightforward problems that could be managed by any clinician and where convenience

is paramount.

We have to balance the appointments we use for long-term problems against those kept for

urgent use. We are introducing pre-bookable telephone appointments and offering more face-

to-face appointments each day. Our team includes a range of GPs with special interests and

our highly experienced advanced nurse practitioners. Together with our nurses and health

care assistants we work to offer all our patients the best possible care.

Appointment Type	Ideal for...	In a nutshell	How to book
Routine face-to-face appointment (includes late surgeries Mon-Thurs until 19:30) You choose the clinician	- new, non-urgent problems - ongoing, complex problems - problems that aren't getting better or need review - if seeing a specific doctor or your usual doctor is important for you - mental health problems	"I can book in advance to see who I want at a convenient time for me" "No-one understands my specific problems and history like my own GP"	Up to 4 weeks in advance -by phone -by internet -in person
Telephone appointment Callback times are - early morning - late morning - early afternoon You choose the clinician	- problems that aren't getting better or need reviewing - discuss blood tests, medication, x-rays etc. - if speaking to a specific doctor or your usual doctor is important for you - mental health problems - urgent problems that can be solved over the phone	"A consultation by telephone saves me the hassle of coming to the surgery or taking time off work" "It was much easier reviewing my test results by phone"	Up to 4 weeks in advance - by phone - in person More information on telephone appointments
Rapid Access Clinic face- to-face appointment These will be with any of our clinicians and we cannot guarantee who you will see	- new or urgent problems that are simple and likely to be sorted out rapidly in one or two consultations - certain conditions are excluded because they are not rapid or suitable for this service. recption will advise you.	"When the kids are ill I can get an appointment in the next day or two" "Getting an appointment when you're ill - the time of day isn't so important"	Up to 24 hours in advance - by phone - in person Limited: you need to be flexible about when you are seen