Sidebar menu
Text box
Comments, Compliments & Complaints
The team at Worthing Medical Group work hard to ensure that we help you with your healthcare
needs and to make everything run as smoothly as possible for you.
Things don't always go to plan and we value your feedback about how things could go better how
and how we could improve things in future for you and other patients. Please speak to a member of
the team in person or contact us by phone, email or fax. Our recent patient survey report is also
available.
Complaints Procedure
If you have a complaint or concern about the
services you have received from the doctors or
any of the staff working in this practice, please
let us know. We operate a practice complaints
procedure as part of a NHS system for dealing
with complaints. Our complaints procedure meets
national criteria.
Your complaint will remain confidential to
members of the practice team and those we
need to talk to for the process of resolving your
complaint. Your complaint does not form part of
your medical records and is kept separate from
them. [More information]
Contact Us
Tel: 01903 234844 Prescription Requests: 01903 282803
Fax: 01903 231734
23 Shelley Road, Worthing, West Sussex BN11 4BS (map)
Feedback
We value your feedback about what we are doing well and what
we could do better. Please tell any member of the team, send us
an email or review us on NHS Choices - we listen carefully and
reflect on all comments.
(c) 2008-12 Worthing Medical Group
Template design by Andreas Viklund
Template design by Andreas Viklund
If you would like to help
Worthing Medical Group
improve and flourish we have
and a Patient Support Group
NHS Choices
NHS Choices is the "TripAdvisor" of NHS General
Practice. We welcome open, honest constructive
feedback whether good or bad and we read
everything that is published and try to improve.
We believe competition and openness encourage
improved quality and performance and would
welcome your review of our services on the site.
Non-practice staff & procedures
If you are unhappy about the services you have
received from organisations that are not under
the practice's control, such as the district
nurses, health visitors, midwives, Out of Hours or
any hospital services, please make your
complaint directly to the service concerned.
If you need help with where to direct your
complaint, please contact the surgery and we
will do our best to point you in the right
direction.