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Disability Access

Shelley Surgery: Parking on the front drive and ramp to the front door
Heene Road: Off-road parking, but there is a disabled bay outside the front drive, ramp to the front door
Health Central Surgery: While at its Temporary site has a pay-and-display car park with 10 disabled spaces and a ramp to the front door

All sites have disabled toilets.

Key Requirements

There are five key requirements of the Standard:

Ask patients and carers if they have information or communication needs, and find out how to meet their needs
Record those needs clearly and in a set way
Alert/flag/highlight a patient’s file, so it is clear that they have information or communication needs and clearly explain how those needs should be met
Share information about a person’s needs with other NHS and adult social care providers, when they have consent or permission to do so
Act – make sure that people get information in an accessible way and the communication support when they need it

At Worthing Medical Group, we will ask newly registered patients about their specific needs on our accessibility needs form, and record this as soon as they are registered.

For existing patients, we will routinely ask patients when they visit.

If a patient states that they have a special communication need, we will advise them that we can offer the following:

We can print/send letters in large print.
We can email patient letters.
We have an induction loop system fitted at Shelley Surgery.
We can arrange for a BSL interpreter to attend appointments
We have a member of staff who is trained in the use of BSL
We can send text message reminders for appointments.
We offer online appointment booking.

If a patient’s needs do not fit the above, we will encourage them to discuss their needs with us in more detail so we can make the most suitable arrangements to help them.

Disabled Parking – Blue Badge Scheme

The Blue Badge Scheme is for people with severe mobility problems. It allows Blue Badge holders to park close to where they need to go.

For more information and an application form visit your local Council office.

Loop system

We have an induction loop system at Reception to assist the hearing impaired. For more information on the induction loop visit the Hearing Link website.

Blind/Partially Sighted

If you or your family members are blind or partially sighted we can provide you with a CD or a copy of our Practice leaflet printed in large print upon request. Please ask our staff for further information.

For more advice and support for blind people please visit the following websites: